Frequently Asked Questions
I need some technical support. How can
I get help?
Two ways: E-mail
or by phone at 800-994-0382. Generally, calls and emails are returned the
same day. We're happy to help, but please review the answers below
first to see if your question has already been answered.
How do I unlock ChordPlayer?
the unlock code. Please print out a copy of the email containing the
unlock information, and put it somewhere useful; a surprisingly large number
of our technical support requests are from users who lost their unlock
information. Next, run the demo you downloaded. On the splash screen
that appears, enter the unlock information, exactly as shown, including
capitalization. Click "Unlock", and it's done.
Hey! I'm a registered user. ChordPlayer was running
fine, completely unlocked, and now it's suddenly locked again.
Did you change the network name of your
computer under the Network:Identification:Computer Name control panel tab?
ChordPlayer uses this information to verify the registration information. You
need to re-unlock ChordPlayer (you DID save the unlock key and username, right?)
and this will not happen again unless you change the computer name.
Did you reinstall Windows? The ChordPlayer preferences,
saved in the Windows Registry, may have been lost. Dig out that unlock
key and user name (you DID save it, right?) and re-unlock.
I have a computer at my house, and another
at the church, and my worship leader also uses a home computer for preparing
worship. Do I REALLY need to buy three copies of ChordPlayer to feel honest?
Nope! Read the license
agreement carefully. Roughly stated, it specifically gives you permission
to simultaneously use a registered copy of ChordPlayer on up to three computers,
PROVIDED they are all used by members of the same church.
I have a great new feature to suggest...
These and many more features are candidates
for the next version of ChordPlayer. Got any other great suggestions? Let
us know and we'll add them to the list.